Terms of Use

1. Scope; Modification

These Terms of Use (“Terms”) govern your access to and use of the websites, services, applications, and communications provided by The Law Offices of Dr. Bill LaTour, a California legal practice specializing in Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI) representation and advocacy (“Company,” “we,” “our,” “us,” or “our firm”).

By accessing our website (drbilllatouratty.com), using our services, or communicating with us via SMS, voice, email, phone, or any other method, you agree to be bound by these Terms. If you do not agree to these Terms, do not access or use our services.

We reserve the right to modify these Terms at any time. Modifications become effective immediately upon posting to our website. Your continued use of our services following any modification constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically for changes. We encourage you to check this page frequently so you are aware of any changes.

2. Requirements; Termination

Age Requirement

You must be at least 18 years of age to use our services. By accessing our services, you represent and warrant that you are 18 years of age or older and have the legal capacity to enter into these Terms.

Account Termination

We may, at our sole discretion, terminate your access to our services, suspend your account, or discontinue services to you at any time, for any reason, without notice or liability, including but not limited to:

• Violation of these Terms or applicable law
• Non-payment of fees or unauthorized charges
• Abusive or threatening conduct toward our firm or staff
• Case-related termination per California Rules of Professional Conduct
• Completion of representation

You may terminate your relationship with our firm by sending written notice to the address or email listed in Section 16 (Contact Us). Upon termination, your right to use our services ceases immediately, though you remain liable for any fees or obligations incurred prior to termination.

3. Contact Services; Communication Programs

We offer multiple communication channels to serve you effectively. Each channel has distinct regulatory requirements. It is critical that you understand the difference between SERVICE and MARKETING messages and opt in to only those communications you wish to receive.

3.A SMS/Text Message Communications (TCPA Compliance)

Regulatory Basis: All SMS communications comply with the Telephone Consumer Protection Act (47 U.S.C. Section 227) and FCC rules (47 CFR Section 64.1200). We use a 10-digit long code (10DLC) carrier system for message delivery.

SERVICE MESSAGES (Transactional – TCPA Section 227(b)(1))

What are Service Messages? Service messages are transactional communications directly related to your case, legal representation, or engagement with our firm. These messages do NOT require separate consent to opt-out and are NOT subject to the “STOP” unsubscribe mechanism (though you may still request not to receive them).

MARKETING MESSAGES (Promotional – TCPA Section 227(c))

What are Marketing Messages? Marketing messages are promotional communications about our services, client testimonials, case results, legal updates, newsletters, and other non-transactional content. Opt-in to marketing messages is completely separate from service messages. You must provide explicit prior written consent for marketing messages.

STOP and HELP Commands

• STOP: Reply “STOP” to any marketing message to unsubscribe from marketing messages only. You will continue to receive service messages.
• HELP: Reply “HELP” to any message for customer support information.
• Confirmation: You will receive a confirmation text when you unsubscribe.
• Service Messages Exception: Service messages will continue even after STOP (as they are transactional). Contact us directly to opt out of service messages.

3.B Voice/Automated Telephone Dialing System (ATDS) Calls (TCPA Compliance)

Regulatory Basis: Voice communications comply with 47 U.S.C. Section 227(b) and related FCC regulations. We may use prerecorded messages and automated telephone dialing systems for service and marketing calls.

Voice Message Categories

• Service Calls: Case updates, appointment reminders, hearing notifications, document requests (no separate opt-in required)
• Marketing Calls: Testimonials, success stories, firm announcements (require separate prior express written consent)

Consent: By providing your phone number, you consent to service-related voice calls. Marketing calls require separate consent. You may opt out by calling 866-932-4179 or replying to any automated message prompt.

No Robocalling to Cell Phones: We will not use ATDS or prerecorded messages to call cell phones except in response to your requests or with your prior express written consent. Emergency calls may be made as permitted by law.

3.C Email Communications (CAN-SPAM Compliance)

Regulatory Basis: All email communications comply with the Controlling the Assault of Non-Solicited Pornography and Marketing (CAN-SPAM) Act (15 U.S.C. Section 7701).

SERVICE EMAILS (Transactional – CAN-SPAM Exemption)

MARKETING EMAILS (Promotional – CAN-SPAM Rules Apply)

4. Attorney Advertising; Disclaimers

Testimonials and Case Results

Any testimonials, case results, or success stories displayed on our website or in communications represent the experiences of specific clients and do not guarantee similar results for other clients. Outcomes depend on individual circumstances, evidence, and applicable law.

No Guarantee of Outcome

WE CANNOT GUARANTEE THE OUTCOME OF YOUR CASE. The results obtained in one matter do not guarantee similar results in other matters. Past results do not guarantee or predict future results. Each case is unique and depends on specific facts, applicable law, credible evidence, and administrative or judicial discretion.

Not Legal Advice

Communications from us via SMS, voice, email, or our website do not constitute legal advice. A lawyer-client relationship is established only upon execution of a formal representation agreement. Until a formal attorney-client relationship exists, all communications are for informational purposes only and do not create a duty of representation or confidentiality protection (except as required by law).

No Attorney-Client Privilege Until Engagement

Information you provide prior to signing a representation agreement is not protected by attorney-client privilege. Once you sign a representation agreement with our firm, attorney-client privilege attaches to subsequent confidential communications regarding your legal matter.

5. Content; Third-Party Links

Our Content

We provide educational, informational, and case-related content on our website, via email, SMS, and other channels. This content is provided for informational purposes only and does not constitute legal advice. You should not rely on this content as a substitute for personalized legal counsel from a qualified attorney.

User-Provided Content

You are responsible for all content you submit to us, including documents, information, and communications. By submitting content, you represent that:

• You have the right to submit the content
• The content does not infringe on third-party rights
• The content is accurate and truthful to the best of your knowledge
• You grant us the right to use the content for legal representation and case handling

Third-Party Links

Our website may contain links to third-party websites and resources. We do not endorse, control, or assume responsibility for the content, accuracy, or practices of third-party websites. Your access to and use of third-party websites is at your sole risk and subject to their terms of use and privacy policies. We are not liable for any damage or loss arising from your use of third-party sites.

6. Representations and Warranties

By using our services and entering into these Terms, you represent and warrant that:

• You are 18 years of age or older
• You have the legal capacity to enter into these Terms
• All information you provide to us is accurate, truthful, and complete
• You own or have authorization to provide all documents and information submitted
• Your use of our services complies with all applicable laws
• You do not use our services for any illegal or unauthorized purpose
• You are not engaged in fraud, misrepresentation, or deception

You further represent that you will:

• Maintain the confidentiality of any account credentials or authentication tokens
• Promptly notify us of any unauthorized access or use of your account
• Use our services only for lawful purposes consistent with these Terms
• Not attempt to gain unauthorized access to our systems or data

7. Indemnification

You agree to indemnify, defend, and hold harmless The Law Offices of Dr. Bill LaTour, Dr. Bill LaTour, and their respective officers, directors, employees, agents, and successors from and against any and all claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your violation of these Terms
• Your violation of applicable law
• Your use of our services
• Content or information you provide to us
• Your infringement of third-party rights
• Any other conduct that violates these Terms or applicable law

This indemnification obligation does not apply to losses caused solely by our negligence or willful misconduct.

8. License Grant

We grant you a non-exclusive, non-transferable, revocable license to access and use our website, services, and materials solely for lawful purposes consistent with these Terms. This license does not include the right to:

• Reproduce or copy materials except for personal, non-commercial use
• Modify, adapt, translate, or create derivative works
• Distribute, sell, or license materials to third parties
• Reverse engineer, decompile, or disassemble our services
• Remove or alter any proprietary notices or labels
• Use our materials for competitive purposes

Any use exceeding the scope of this license is strictly prohibited without our prior written consent.

9. Proprietary Rights

We own all right, title, and interest in our website, services, content, and materials, including but not limited to copyrights, trademarks, logos, text, graphics, images, videos, audio, code, and other intellectual property. These materials are protected by U.S. copyright law, trademark law, and other intellectual property laws.

“The Law Offices of Dr. Bill LaTour,” “Dr. Bill LaTour,” and related marks are trademarks or service marks of our firm. You may not use these marks without our prior written consent.

All user submissions to us become the property of our firm and may be used for case representation, internal purposes, and legal proceedings. We will maintain the confidentiality of user submissions as required by law and the attorney-client privilege.

10. Disclaimer of Warranties

OUR WEBSITE, SERVICES, AND ALL MATERIALS ARE PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• WARRANTY OF MERCHANTABILITY
• WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE
• WARRANTY OF NON-INFRINGEMENT
• WARRANTY OF TITLE
• WARRANTIES REGARDING ACCURACY, COMPLETENESS, OR RELIABILITY OF CONTENT
• WARRANTIES REGARDING UNINTERRUPTED OR ERROR-FREE SERVICE
• WARRANTIES REGARDING SECURITY OR FREEDOM FROM MALWARE

YOUR USE OF OUR SERVICES IS AT YOUR SOLE RISK. WE DO NOT WARRANT THAT OUR SERVICES WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

TO THE EXTENT PERMITTED BY LAW, WE DISCLAIM ANY LIABILITY FOR LOST DATA, LOSS OF BUSINESS, OR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY CALIFORNIA LAW, OUR LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED ONE THOUSAND DOLLARS ($1,000.00).

THIS LIMITATION APPLIES TO ALL CLAIMS, REGARDLESS OF WHETHER BASED ON WARRANTY, CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

UNDER NO CIRCUMSTANCE SHALL WE BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, USE, OR OTHER INTANGIBLE LOSSES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF OUR SERVICES MUST BE FILED WITHIN ONE (1) YEAR AFTER THE CLAIM ARISES, OR IT SHALL BE BARRED FOREVER.

Exception: This limitation does not apply to claims of attorney malpractice, breach of the attorney-client relationship, or to the extent prohibited by California law.

12. Third-Party Websites

Our website may link to third-party websites. We do not operate or control these external sites and are not responsible for their content, accuracy, completeness, or practices. Third-party websites are governed by their own terms of use and privacy policies.

Your access to and use of third-party websites is entirely at your own risk. We do not recommend, endorse, or assume liability for third-party content or services. We are not responsible for any claims, damages, or losses arising from your interactions with third-party websites.

13. Use of User Information

We collect, use, and protect personal information in accordance with our Privacy Policy (available on our website). By using our services and providing personal information, you consent to our collection and use of that information as described in our Privacy Policy.

Information Sharing: We do not share your personal information with third parties except:

• As required by law or court order
• To service providers under confidentiality agreements
• With your explicit consent
• As necessary for legal representation and case handling

Secure Communications: While we use industry-standard security measures, no transmission over the internet is 100% secure. You use our services at your own risk with respect to data security.

SMS Consent Records: We maintain records of all SMS opt-in consents in compliance with 47 CFR Part 64, Appendix C, and FCC regulations. These records are available upon request and will be retained for the period required by law.

14. Dispute Resolution; Governing Law

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflicts of law principles. The United Nations Convention on Contracts for the International Sale of Goods shall not apply.

Venue and Jurisdiction

Any legal claim or dispute arising out of or relating to these Terms, our website, or your use of our services shall be resolved in the state and federal courts located in San Bernardino County, California. You consent to the jurisdiction and venue of these courts and waive any objection based on inconvenient forum.

Mandatory Arbitration Agreement

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

You and The Law Offices of Dr. Bill LaTour agree that any dispute, claim, or controversy arising out of or relating to these Terms, our services, or your relationship with our firm (including but not limited to breach of contract, tort claims, negligence, malpractice, employment disputes, or any other claim) shall be resolved by final and binding arbitration administered by JAMS (Judicial Arbitration and Mediation Services) or, if JAMS is unwilling to serve, by AAA (American Arbitration Association), in accordance with their Comprehensive Arbitration Rules & Procedures.

Arbitration Process:

• A single neutral arbitrator will hear the dispute
• Discovery will be conducted as permitted under arbitration rules
• The arbitrator will issue a written decision and award
• The decision is final and binding and enforceable in any court of competent jurisdiction

Costs: We will pay all JAMS or AAA administrative fees and arbitrator fees for claims not exceeding $75,000. You are responsible for your own attorneys’ fees and costs unless applicable law provides otherwise.

Venue: Arbitration shall occur in San Bernardino County, California, unless another venue is agreed upon in writing.

Class Action Waiver

YOU AND DISABILITY ADVOCATES OF AMERICA AGREE THAT ANY DISPUTE SHALL BE RESOLVED ON AN INDIVIDUAL BASIS. YOU WAIVE YOUR RIGHT TO PURSUE CLAIMS IN A CLASS ACTION, COLLECTIVE ACTION, CONSOLIDATED PROCEEDING, OR REPRESENTATIVE ACTION.

YOU WAIVE YOUR RIGHT TO JURY TRIAL and agree to resolve all disputes through arbitration. This waiver applies to all disputes, whether based on contract, tort, statute, or any other legal theory.

Exceptions to Arbitration

Notwithstanding the arbitration agreement above, the following disputes are NOT subject to arbitration:

• Claims seeking injunctive relief to prevent infringement of intellectual property rights
• Claims brought before a small claims court (so long as the claim is not appealed)
• Disputes that cannot be subject to mandatory arbitration under applicable law

Severability of Arbitration Clause

If any portion of this arbitration agreement is found to be unenforceable, that portion shall be severed and the remaining arbitration agreement shall remain in full force and effect. If the arbitration agreement is found to be unenforceable in its entirety, any remaining disputes shall be resolved in the courts of San Bernardino County, California.

15. Miscellaneous

Entire Agreement

These Terms, together with our Privacy Policy and any other agreements you execute with us (including representation agreements), constitute the entire agreement between you and The Law Offices of Dr. Bill LaTour regarding your use of our services and supersede all prior or contemporaneous agreements, understandings, negotiations, and discussions.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or if that is not possible, severed. The remaining provisions shall remain in full force and effect.

Waiver

No waiver of any provision or breach of these Terms shall be effective unless in writing and signed by both parties. Failure to enforce any provision does not constitute a waiver of that provision or any other provision.

Assignment

You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. Any attempted assignment without consent is void. We may assign these Terms to our successors or affiliates without notice.

Notices

Any notice required by these Terms shall be in writing and delivered via email or sent by certified mail to the addresses listed in Section 16 (Contact Us). Notices shall be effective upon receipt.

Survival

Provisions that by their nature should survive termination, including but not limited to provisions regarding indemnification, limitation of liability, intellectual property, dispute resolution, and confidentiality, shall survive termination of these Terms.

No Third-Party Beneficiaries

These Terms are for the benefit of you and The Law Offices of Dr. Bill LaTour only. No third party has any rights or claims under these Terms.

Force Majeure

We shall not be liable for any failure or delay in performance under these Terms caused by circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, pandemics, government actions, or Internet outages.

Headings

Section headings are for convenience only and do not affect the meaning or interpretation of these Terms.

16. Contact Us

If you have questions, concerns, or requests regarding these Terms, our services, or our privacy practices, please contact us:

Response Time

We will endeavor to respond to inquiries within 5-7 business days. If you are currently a client with pending legal matters, your inquiry will be prioritized according to case urgency and importance.

SMS/Text Inquiries

You may text HELP to our SMS shortcode for customer support information and contact options.

Opt-Out Requests

To opt out of SMS marketing messages, reply STOP. To opt out of email marketing, click the unsubscribe link in the email or contact us above. Please allow 5-10 business days for opt-out requests to be processed.