Privacy Policy
Effective Date: June 4, 2026
This Privacy Policy explains how The Law Offices of Dr. Bill LaTour (“the Firm,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you interact with us through our website (drbilllatouratty.com), telephone, text message, email, or in-person.
1. Introduction
The Law Offices of Dr. Bill LaTour is a law firm specializing in Social Security Disability (SSDI) and Supplemental Security Income (SSI) advocacy. We are committed to protecting your privacy and ensuring transparency about how we collect and use your personal information, particularly sensitive information related to your disability status and Social Security benefits.
This Privacy Policy applies to all interactions with The Law Offices of Dr. Bill LaTour and supplements any other legal notices or privacy statements provided to you.
2. Personal Information We Collect
We collect personal information from you through various channels, including your website inquiries, phone calls, text messages, emails, and direct interactions with our office. The types of personal information we collect include:
Contact Information
- Full name
- Email address
- Phone number(s)
- Mailing address
- State of residence
Sensitive Personal Information
- Age and date of birth
- Disability type and condition details
- Social Security number (when providing legal services)
- Medical and psychiatric records
- Work and employment history
- Financial information relevant to SSI/SSDI eligibility
Communication Data
- Records of text messages, emails, and calls
- Inquiry content and responses
- Consent preferences and opt-out requests
Sensitive Information Notice
We treat all disability-related and Social Security information as sensitive personal data. This information is collected only as necessary to provide our legal services and is protected under attorney-client privilege when applicable.
3. A2P Communication Programs
The Law Offices of Dr. Bill LaTour uses Application-to-Person (A2P) messaging and communication channels to provide service updates, legal information, and promotional content. It is critical that you understand the distinction between SERVICE/TRANSACTIONAL communications and MARKETING/PROMOTIONAL communications, as these require separate consents and have different opt-out procedures.
A2P-1: SMS Text Message Communications
We use SMS (text messaging) to communicate with you about your case and to share information about our services. SMS communications fall into two distinct categories:
SERVICE / TRANSACTIONAL
Service & Transactional SMS
Purpose: These messages are essential communications related to your case and legal representation with The Law Offices of Dr. Bill LaTour.
Examples include:
- Case status updates and progress notifications
- Intake and initial consultation confirmations
- Appointment reminders and scheduling
- Document requests and submission deadlines
- Court hearing notifications and updates
- Required response notifications from Social Security Administration
- Payment and invoice notifications
- Time-sensitive case-related updates
Consent: By providing your phone number during intake or case initiation, you consent to receive these service/transactional SMS messages. These messages are not marketing and cannot be opted out of while you are a client of The Law Offices of Dr. Bill LaTour, as they are necessary for legal representation.
Frequency: As needed based on your case requirements.
MARKETING / PROMOTIONAL
Marketing & Promotional SMS
Purpose: These are optional, informational messages about The Law Offices of Dr. Bill LaTour services, legal information, and promotions.
Examples include:
- Educational content about SSDI/SSI benefits
- Information about the Firm service offerings and specialties
- Case success stories and testimonials (anonymized)
- News and updates about Social Security policy changes
- Newsletters and informational content
- Service announcements and promotions
- Invitations to webinars or informational events
Consent: Marketing and promotional SMS require separate, explicit opt-in consent from service/transactional messages. You will be asked to confirm your consent to marketing SMS separately. Marketing SMS is entirely optional and is not required for legal representation.
Frequency: Marketing messages will be sent based on your preferences, typically no more than 2-4 times per month.
10DLC SMS Carrier Compliance & Data Protection
Phone Number Type: SMS messages are sent through our 10DLC (10-Digit Long Code) number: 866-932-4179
Carrier Disclosure: Your phone number, SMS opt-in status, and message history are processed through our SMS carrier provider. We do not sell, share, or disclose your SMS data to third parties for marketing purposes. Your data is used solely for legitimate SMS delivery and compliance with telecommunications regulations.
Supported Carriers: SMS messages work on all major U.S. carriers (AT&T, Verizon, T-Mobile, and regional carriers).
Message & Data Rates: Standard message and data rates may apply from your carrier. Check with your provider for specifics.
SMS Opt-Out Instructions
- Marketing SMS Only: Reply “STOP” to any marketing message to opt out of promotional content only. You will continue to receive service/transactional SMS.
- All SMS: Reply “UNSUBSCRIBE” to opt out of all messages (though service messages will not be stopped as they are legally required for case representation).
- Help: Reply “HELP” for additional options and contact information.
- Manual Opt-Out: Contact us directly at 866-932-4179 or info@latoursslaw.com to modify your SMS preferences.
A2P-2: Voice & Automated Voice Calls
The Law Offices of Dr. Bill LaTour may use automated voice calls, Interactive Voice Response (IVR) systems, and voice AI technology for certain case-related communications, reminders, and updates. These communications are governed by the Telephone Consumer Protection Act (TCPA).
SERVICE / TRANSACTIONAL
Service & Transactional Voice Calls
Purpose: Case-related status updates, appointment reminders, and time-sensitive notifications.
AI Disclosure: If an automated voice or AI voice is used, you will be notified at the beginning of the call that you are speaking with an automated system.
Consent: By providing your phone number, you consent to receive these voice calls as part of your legal representation. Per TCPA regulations, you have the right to opt out of automated calls to your cell phone.
Voice Call Opt-Out
- You may request to be removed from automated voice call lists by replying to the call prompt or pressing a specified digit
- Contact us at 866-932-4179 or info@latoursslaw.com to update your voice call preferences
- You may still receive voice calls from live representatives
A2P-3: Email Communications
We use email to communicate about your case and to share information about our services.
SERVICE / TRANSACTIONAL
Service & Transactional Email
Case status updates, document sharing, appointment confirmations, and required legal communications.
Consent: By providing your email address, you consent to receive these essential communications.
MARKETING / PROMOTIONAL
Marketing & Promotional Email
Educational content, service information, newsletters, and promotional updates.
Consent: Marketing emails require separate opt-in consent and can be opted out at any time using the unsubscribe link in each email.
A2P-4: Consent Records & Documentation
The Law Offices of Dr. Bill LaTour maintains detailed records of all consents and opt-outs for A2P communications, including:
- Dates and times of consent collection
- Methods of consent (verbal, electronic, checkbox, etc.)
- Specific communications categories consented to (service vs. marketing)
- All opt-out and preference change requests with timestamps
These records are maintained for compliance with TCPA, Twilio A2P standards, and telecommunications carrier regulations.
4. Use and Sharing of Personal Information
How We Use Your Information
- Providing legal services and case representation related to SSDI/SSI claims
- Communicating case updates, appointments, and legal deadlines
- Processing payments and invoicing
- Complying with legal obligations and court requirements
- Improving our services and user experience
- Sending marketing and promotional content (with your consent)
- Conducting quality assurance and training
Information Sharing & Disclosure
We do not sell your personal information to third parties. However, we may share your information in the following circumstances:
- Social Security Administration: We share case-related information necessary to pursue your SSDI/SSI claim
- Courts and Legal Bodies: Information required for hearings, appeals, and legal proceedings
- Medical Providers: With your authorization, we obtain medical records to support your claim
- Service Providers: Our SMS carrier, email provider, and case management software vendors who assist with communications (under confidentiality agreements)
- Legal Requirements: When required by law, court order, or government request
- Your Representative or Family: With your permission, to authorized representatives on your case
We do NOT share your information with marketing partners, data brokers, or for any purpose other than providing legal services.
5. Non-Personal Information & Cookies
Our website may collect non-personal information about your visit, including:
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website
- General geographic location (state/region level)
Cookies: Our website uses cookies to improve user experience and track website analytics. You can control cookie settings in your browser preferences. Disabling cookies may affect website functionality.
Use of Information: Non-personal information is used solely to improve our website, understand user behavior, and optimize our online presence. This data is not used for marketing targeting or sold to third parties.
6. Data Security
The Law Offices of Dr. Bill LaTour implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, and misuse. Our security practices include:
- Encrypted data transmission (SSL/HTTPS)
- Secure password protection and access controls
- Regular security audits and updates
- Limited employee access to sensitive information (need-to-know basis)
- Confidentiality agreements with service providers
- Secure destruction of records when no longer needed
No Guarantee: While we employ industry-standard security measures, no system is completely secure. We cannot guarantee absolute protection against all unauthorized access or data breaches.
7. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will promptly delete such information and terminate the child’s access to our services.
8. Opt-Out, Unsubscribe & Contact Preferences
You have the right to opt out of marketing communications and modify your contact preferences at any time:
Marketing Communication Opt-Out
- Email: Click the “Unsubscribe” link at the bottom of any marketing email
- SMS Marketing: Reply “STOP” to marketing text messages
- Phone: Call 866-932-4179 to request removal from marketing calls
- Email Request: Send an opt-out request to info@latoursslaw.com
Important: Opting out of marketing communications will not stop service/transactional communications necessary for your legal representation.
Processing Opt-Out Requests
We process opt-out requests within 10 business days for most channels and immediately for email unsubscribes. Some opt-outs (particularly SMS “STOP” commands) are processed by our carrier within 24 hours.
9. Accessing, Correcting & Deleting Your Information
You have the right to request access to, correction of, or deletion of your personal information, subject to legal and business requirements. To submit such requests:
How to Request
- Email: info@latoursslaw.com
- Phone: 866-932-4179
- Mailing Address: 1420 E Cooley Dr, Colton, CA 92324
Important Limitations
- Case-related information may not be deletable due to legal and ethical obligations to maintain client files
- We may retain information as required by law, court order, or for legitimate business purposes
- Deletion requests will be reviewed within 30 days
- Attorney-client privileged communications cannot be disclosed or deleted during active representation
10. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have additional privacy rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). These rights include the ability to:
- Know what personal information is collected, used, shared, or sold
- Access your personal information
- Delete personal information (with certain exceptions)
- Opt-out of the “sale” or “sharing” of personal information
- Non-discrimination for exercising your privacy rights
Categories of Personal Information Collected
The following table outlines the categories of personal information The Law Offices of Dr. Bill LaTour collects:
| Category | Examples | Collected |
|---|---|---|
| Identifiers | Name, phone number, email, mailing address, IP address | Yes |
| Commercial Information | Fees, payment history, billing information | Yes |
| Biometric Information | Not applicable to our services | No |
| Internet/Electronic Activity | Website cookies, page visits, referring URLs | Yes |
| Geolocation Data | State/region level (IP-based) | Yes |
| Sensory Information | Not collected | No |
| Professional Information | Work history, employment status, income information | Yes |
| Education Information | Not typically collected unless relevant to case | Conditional |
| Protected Classifications | Disability status, age, health conditions | Yes |
| Medical Information | Medical records, psychiatric evaluations, treatment history | Yes |
| Inferences | Derived information about eligibility, claim strength | Yes |
Purpose of Collection & Use
We collect personal information to:
- Provide legal services and case representation
- Fulfill contractual obligations
- Comply with legal requirements
- Send marketing communications (with consent)
- Improve our services
- Detect and prevent fraud
Sale or Sharing of Personal Information
We do NOT sell or share your personal information to third parties for marketing purposes or profit. We do not use your information for cross-context behavioral advertising or targeted marketing unrelated to our legal services.
Your CCPA/CPRA Rights
To exercise your California privacy rights, submit a verified consumer request to:
- Email: info@latoursslaw.com
- Phone: 866-932-4179
- Mailing Address: 1420 E Cooley Dr, Colton, CA 92324
Verification: We will verify your identity before processing your request. We may request additional information to confirm your identity and connection to personal information we maintain.
Response Timeline: We will respond to verified requests within 45 days (or 90 days if complex). If we cannot fully comply, we will explain why and provide any information that we can disclose.
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights. You will not be denied service, charged different rates, or provided lower quality service based on exercising your CCPA/CPRA rights.
11. Changes to This Privacy Policy
The Law Offices of Dr. Bill LaTour may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
- Posting the updated policy on our website with a new effective date
- Sending an email notification to your registered email address (for material changes)
- Requesting your consent to updated terms (if legally required)
Your continued use of our website and services after posting of changes constitutes your acceptance of the updated Privacy Policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:
The Law Offices of Dr. Bill LaTour
Phone: 866-932-4179
Email: info@latoursslaw.com
Mailing Address:
1420 E Cooley Dr
Colton, CA 92324
Website: drbilllatouratty.com
We will respond to inquiries within 10 business days. If you are a California resident and are unsatisfied with our response to your privacy inquiry, you may contact the California Attorney General’s office.